From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

Discover the best call center software available today. ... Five9’s high-tier plans offer an exceptional variety of AI agent and supervisor support tools. Each call is transcribed in real time, ...

One of the most vital components in achieving this is the implementation of robust call center solutions. From the early days of switchboards and rotary phones to today’s cloud-based, AI ...

AI in call centers isn't just the future — it's now. Learn how it's shaping customer interactions with predictive and conversational tech. AI call center technology is rapidly transforming how ...

One nurses union is protesting a potential AI management tool in the call centers. “AI tools don’t make medical decisions,” Kaiser Permanente spokesperson Vincent Staupe told KFF Health News.

The state’s 911 tech management authority is deploying a new tool from Motorola Solutions that could ease burdens for call ...

One nurses union is protesting a potential AI management tool in the call centers. “AI tools don’t make medical decisions,” Kaiser Permanente spokesperson Vincent Staupe told KFF Health News.

Call center employees said in interviews that they knew of, or had heard omnipresent rumors of, or feared, a variety of AI tools. At some Kaiser Permanente call centers, unionized employees ...

Call center employees said in interviews that they knew of, or had heard omnipresent rumors of, or feared, a variety of AI tools. At some Kaiser Permanente call centers, unionized employees protested ...