Customer service is king in health care. At least, it should be. Too often, transactions —scheduling, claims processing, records transfer and beyond — are time-consuming and overcomplicated. Accessing ...

It seems like just yesterday I was asking about CME designed to improve what, for lack of a better term, I'd call customer service and how it can affect patient outcomes. Then today I run across this ...

Few industries have more data about their own customers than the health care sector. Yet the divide between health care providers’ use of that data and the customer experience (CX) that results may be ...

The J.D. Power 2025 Certified Customer Service Program recognizes Health First Health Plans’ commitment to remarkable member customer service support when addressing benefit plans, claim inquiries, ...

What do you get the most compliments on? President and CEO Shawn Stuhaug said the awards speak for themselves – winning Best Customer Service in two categories tells the story. “We pay close attention ...

Life is full of potential stressors and distractions. Few things are more stressful than realizing you have a problem with a product or service you purchased, and you need to speak with customer ...

More and more, customers are taking control of their experience. Amazon.com is a perfect example of how a company has given complete control to its customers. They can research products, compare ...

Life is full of potential stressors and distractions. Few things are more stressful than realizing you have a problem with a product or service you purchased, and you need to speak with customer ...