WhatsApp is rolling out a new AI-handoff tab to the chat filters on its business platform which is designed to enhance customer service and to streamline the management of ...

WhatsApp has announced that the business-focused version of its messaging service, WhatsApp Business, is now actively used by 5 million companies to support customers.. The Facebook-owned company ...

The integration of real-time, branded voice capabilities within the WhatsApp Business Platform marks a pivotal advancement, ...

Business Chat Indicators. The latest WhatsApp beta for Android 2.24.18.7 update introduces two new indicators within business chats. These indicators will notify users when Meta might get some ...

WhatsApp is putting the user firmly in control of their business chats. Message Opt-In: Users must initiate contact or explicitly opt in to receive business messages—whether through a website ...

WhatsApp has released the Android beta update 2.25.20.5, introducing a new feature that helps business accounts identify chats requiring a human response.

WhatsApp’s Business API is initially being made available to just 90 companies, including Uber, Booking.com, and KLM Airlines, and will gradually be offered to a larger group of customers.

Popular communications platform WhatsApp is testing chat filters for all users. Currently only available for business accounts, chat filtering offers a simple and quick way to find certain chats.

There are currently more than 50 million WhatsApp Business app users. Earlier this year, research uncovered how the majority of consumers in Brazil choose to interact with brands via WhatsApp .

Meta Platforms Inc Chief Executive Mark Zuckerberg told employees on Thursday that WhatsApp and Messenger would drive the company's next wave of sales growth, as he sought to assuage concerns ...