If you believe in the statement "I am the patient experience" you also know this is no longer about a survey. Rather, it is about a shared commitment to excellence.

The contrast between patient experience and customer experience is largely a difference in perspective, says Sarah Way, MD, JD, chief quality and medical officer at Texas Health Dallas, ...

The patient experience continues to be driven by patients’ demand for more convenience and immediacy. As the call for more consumer-centric care grows, orthopedic providers are rethinking how ...

With the global AI in patient engagement market size estimated at $6.08 billion in 2023, and set for growth rate of more than 20% between 2024 and 2030, AI will become an increasingly useful tool ...

You suggest the patient experience starts before patients have any kind of care interaction. Please elaborate and talk about what provider organizations can do in this area. A. I often say their ...

As an example, one U.S. provider with hundreds of sites across 21 states committed to a digital quality solution to help improve the digital experience for patients with disabilities.

What are the opportunities you as a vendor have as an ally to both patients and providers to advance more efficient healthcare? A. athenahealth's vision for the patient experience is to bring the ...

Patient experience leader Jennifer Carron explains why healthcare lags in customer experience and how real-time feedback is changing the game. Jennifer Carron, patient experience officer for BJC ...

Where we started: The system’s department of patient experience, a team of five individuals, undertook the challenge of answering this question using qualitative analysis. In 2014, the team pulled a ...

Improving patient experience through food. Big ideas are sometimes necessary for transformation, but on a day-to-day level, small changes can have a big impact on the patient experience.

If you are a “complex patient,” or you know someone who is, recognize that fact and take a stronger hand in your care. You may be helping yourself or a loved one live their best life.