The fintech Klarna, the AI tulip at work? Klarna, the fintech with moody customer service and abysmal losses, has been talking a lot of rubbish in an implausible press release about the effectiveness ...

Just Ask The Locals. Paris, the capital of the world's most visited country, is to close its physical tourist office. Parisjetaime now only had Spot 24. Corinne Menegaud presented her plan to overhaul ...

The experience of employees serving the customer experience, the professional experience that leaves a lasting impression and is remembered with emotion: this is the common thread running through the ...

Voluntary redundancy plan at Teleperformance, for 598 employees, i.e. 25% of the workforce of the world's number 1 call centre. In Portugal, TP employs 14,000 people.

This is the story of a great traveller, reader of biographies and worker: 6 days out of 7, you are likely to find him at his office, nomadic. The man responds t ...

How to get listed in the Bottin En-Contact, dedicated to CRM, RCS, employee experience measurement and hostess agencies. The to-do list, before 25/11.

The discrete Tessi announced at the end of July, the very likely acquisition of ADM Value, one of the few remaining independent players in the call centre sector, also present in the BPO (Business ...

GITEX Africa 2025 is a good opportunity to test the customer and traveller experience in Morocco and its airports.

An exclusive interview with Laurent Uberti, CEO and co-founder of Foundever, who gives us the lowdown on the BPO purchases made by his competitors (Teleperformance, Concentrix, Majorel, Webhelp), the ...

Onepilot acquires Eodom, the French homeshoring specialist, and joins the French Top 15 in customer service BPO. Didier Ferrier remains a partner in the venture.

Joseph Dureau, an engineer with degrees from Centrale and the LSE, has been CTO* of some famous companies. He is now a kitchen assistant and a graduate of La Source. Here's his life story and an ...

C’est la question que pose avec quantité de détails troublants le magazine Politis dans son numéro du 16 mai 2016, et dont nous publions ici quelques extraits. On y apprend que la machine Free/Iliad, ...