Florent Bardon is the manager of Europe's largest railway station, Gare du Nord in Paris. He also manages the station known as Aéroport CDG2 TGV. Who's the boss and what do we monitor in terms of ...

This is the story of a great traveller, reader of biographies and worker: 6 days out of 7, you are likely to find him at his office, nomadic. The man responds t ...

Onepilot acquires Eodom, the French homeshoring specialist, and joins the French Top 15 in customer service BPO. Didier Ferrier remains a partner in the venture.

Cash Investigation into the call centres of La Banque Postale, where AI is used to rate telephone advisers. True/False.

Pathé Marconi recording studios, a famous one. The Beatles, the Rolling Stones, Téléphone, Gérard Manset, David Gilmour used to play and record there.

Delta Airlines has apologised to Lisa Archbold, a passenger who was slightly "mistreated". But not Air France. Is Fabien Pelous, the airline's Senior VP Customer Experience, on holiday?

Just Ask The Locals. Paris, the capital of the world's most visited country, is to close its physical tourist office. Parisjetaime now only had Spot 24. Corinne Menegaud presented her plan to overhaul ...

The fintech Klarna, the AI tulip at work? Klarna, the fintech with moody customer service and abysmal losses, has been talking a lot of rubbish in an implausible press release about the effectiveness ...

L'agence Maristel'O est l'auteur du guide de la parfaite hôtesse qui a fait débat pendant Roland-Garros 2023. Doit-on s'épiler les jambes ? Exclusivité En-Contact.

Joseph Dureau, an engineer with degrees from Centrale and the LSE, has been CTO* of some famous companies. He is now a kitchen assistant and a graduate of La Source. Here's his life story and an ...

Call-centers et expérience client: Thomas Mackenbrock nommé nouveau directeur général délégué après le départ de Bhupender Singh. Daniel Julien demeure directeur général, Group CEO.

Teleperformance to acquire Majorel and become once again the world's number one in BPO and customer experience. Saham and Bertelsmann approve the deal. Daniel Julien will hold a conference call today.