As Jim Dvorkin, our SVP of Customer Experience Products, puts it: “What we’re delivering is complete customer intelligence—comprehensive analytics that capture every voice conversation detail. When ...

Whether the animals they love are in urgent need of major surgery or simply due for an annual health checkup, pet parents around the country count on the expert doctors and support staff at Mission ...

Delivering an effortless customer experience is crucial. Customers expect fast, efficient, and seamless interactions with brands, and any friction can drive them away. Customer effort score (CES) is a ...

Host successful virtual and hybrid events with RingCentral. Easy setup, detailed analytics, and CRM integrations for measurable ROI.

Image Source Contact centres can also use data from customer relationship management (CRM) software. By putting this to work in a contact centre, you can collect larger quantities of customer data and ...

What is meeting fatigue Virtual meetings: More tiring than face-to-face meetings Causes of meeting fatigue 6 warning signs of meeting fatigue 9 tips to combat meeting fatigue Create a meeting agenda ...

1. Reliable and high-quality voice calls There are plenty of great things about moving to cloud communications, but what should you really be looking out for in a provider and what sets us apart? This ...

Small businesses today face numerous challenges in staying competitive. Artificial Intelligence (AI) offers powerful solutions to these challenges, enabling even the smallest companies to improve ...

We collect your personal information when you actively provide it to us through your interactions with us. We may automatically collect personal information from you as you use our Apps and Services, ...

Disable copy and paste from RingCentral into any non-managed, 3rd party app. Block all jailbreak devices from logging into RingCentral. Encrypt data that is stored in the RingCentral app to avoid ...

End-to-end encryption for RingCentral Phone Functionality available (closed beta starting December 2022): Turn on/off at the organizational level Available for 1:1 calls, supports large groups in H1 ...

Q2'23 results exceed high end of guidance across all key metrics Announces CEO succession BELMONT, Calif.-- (BUSINESS WIRE)-- RingCentral, Inc. (NYSE: RNG), a leading provider of AI-powered global ...