Amjad Al Sabbah of Sprinklr, and Francoise Russo of Aramex share how they are enabling hyper-personalised, AI-powered customer journeys ...

UK consumers are among the most sceptical in EMEA region when it comes to AI's ability to deliver empathetic customer service ...

Latent content analysis is an area of study concerned with uncovering the deeper meanings, sentiments and subtleties embedded ...

The window for proactive AI governance is closing rapidly. As AI systems become more sophisticated and pervasive, the costs of regulatory catch-up increase exponentially. Ghana has the opportunity to ...

Today, voice AI can integrate with enterprise resource planning (ERP) systems, customer databases, and logistics platforms. This allows agents to not just respond to queries, but to complete ...

Enterprises rushing to embrace generative AI face soaring costs and unclear ROI, often due to poor planning and weak cost ...

As India celebrates AI Appreciation Day today, there is plenty to think about and even more to anticipate. AI is no longer a ...

UK Consumers Are Biggest AI Sceptics across EMEA - ServiceNow research shows UK is one of the most sceptical countries in EMEA contact centre ...

The business community has welcomed artificial intelligence as a key means of adapting to today’s changing workforce and ...

Generative AI is a type of artificial intelligence designed to create new content by learning patterns from existing data.

Today, massive tourist invasions are normal. Upwards of 50 million people will invade the city of Paris in 2025, and a similar number is projected for Rome. Venice, a city of 50,000 people, tries to ...

Many retirees return to the workforce for extra income, social connection, or just to stay busy. But something is changing.