A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel ...

There’s no question that chatbots bring considerable advantages, but this efficiency comes at a cost due to their inability ...

Amjad Al Sabbah of Sprinklr, and Francoise Russo of Aramex share how they are enabling hyper-personalised, AI-powered customer journeys ...

Key Takeaways AI is deeply integrated into SaaS tools, automating tasks and enhancing user experiences.AI chatbots and ...

UK consumers are among the most sceptical in EMEA region when it comes to AI's ability to deliver empathetic customer service ...

Premier Tier Services and ISV Accelerate Partner, today announced the launch of FastTrack, a new model of structured ...

Here are some compelling reasons why increasing your AI skills is important, especially in Ghana's changing job market: AI is ...

Explore how AI is enhancing WhatsApp and RCS, driving personalization and growth in customer engagement for businesses ...

Imagine a world where software engineers no longer write basic code, and doctors get second opinions from Artificial ...

As AI advances, those who adapt and learn new abilities will thrive in the new setting and be able to offer higher-value jobs ...

Zendesk’s AI-first approach aims to resolve 80% of customer issues automatically, while changing pricing, voice support, and ...

Latent content analysis is an area of study concerned with uncovering the deeper meanings, sentiments and subtleties embedded ...