A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel ...

Companies are increasingly routing customers to chatbots. New research looks into whether customers prefer human or chatbots ...

There’s no question that chatbots bring considerable advantages, but this efficiency comes at a cost due to their inability ...

Amjad Al Sabbah of Sprinklr, and Francoise Russo of Aramex share how they are enabling hyper-personalised, AI-powered customer journeys ...

Key Takeaways AI is deeply integrated into SaaS tools, automating tasks and enhancing user experiences.AI chatbots and ...

Here are Salesforce's three best practice recommendations for every organization integrating AI into their service approach.

UK consumers are among the most sceptical in EMEA region when it comes to AI's ability to deliver empathetic customer service ...

La Center, WA / Syndication Cloud / July 08, 2025 / LeadMaker Media   Key Takeaways AI agents are streamlining lead ...

Somewhere in the middle are chatbot therapists like Wysa and Woebot, using AI to mimic real therapeutic conversations, often rooted in cognitive behavioral therapy. These apps typically offer free ...

Artificial Intelligence Will AI Therapy Chatbots Replace Human Psychotherapists? Conversational AI is flawed and potentially harmful, but so are human therapists.

Butler says the company had “worked very closely with Google” to prevent the Verizon AI agent from hallucinating by creating ...