Aware of Americans’ collective impatience with IVR, Democratic Sen. Ruben Gallego of Arizona and Republican Jim Justice of West Virginia have introduced the “Keep Call Centers in America Act,” which ...

Artificial intelligence is transforming call centers by streamlining tasks and improving customer service. Still, there is a ...

Charm, spectacle, and unpredictability: the European Cups represent the best that continental football has to offer, and this ...

Carnival Cruise Line has piloted over 100 different generative artificial intelligence projects. And while only six are in full production today, the cruise line operator’s chief information officer ...

Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...

Over the last ten years, we’ve seen some pretty big shifts in how we get around and power our lives. It’s not just about ...

Orlando, Florida, world-famous for its theme parks and vibrant atmosphere, is much more than a tourist destination; it’s a ...

Earlier this month, the Air Combat Command and the Air Force Research Laboratory awarded a contract to Red 6, a Florida-based developer of augmented reality (AR) software, to outfit its ATARS ...

As fans pack Lincoln Financial Field for the Eagles' home opener, one Philly small business is making sure their game-day swag is just as ready for the spotlight. Art History 101, a Frankford Avenue ...