Startups are marketing AI products with lifelike voices to schedule or cancel medical visits and refill prescriptions.

Improvements in the technology behind voice-based AI bots are making them more prolific and humanlike in phone calls.

Redmond had been indicted in October on federal charges that he failed to pay more than $1 million in employment taxes related to the call center. The indictment announced Wednesday is a ...

A local nonprofit is trying to get the state to fix glitches with an online system that’s cost people their healthcare and ...

And, we learned some lessons on sort of how to utilize their call center, they have a very sophisticated process where they have call centers and are able to triage calls and how to adjust alerts ...

Arsenal are “in regular contact” in order to jump on any potential “collapse” in Dean Huijsen’s transfer to Real Madrid, according to Fabrizio Romano. The Gunners are looking for a new ...

Imagine spending nearly $18,000 on brand-new furniture, only to end up face down on the street, confronted by cops with guns drawn. That’s exactly what happened to Noah Jacob, a Naperville ...

"We had a phone call during the World Championships after I’d been beaten, which was really nice of him to give me a bit of support afterwards. "I’d done an exhibition in Macau over New Year’s.

On Tuesday the Investigation Service of the Ministry of Finance announced that Georgian authorities have seized important evidence from alleged criminal ‘call centers’ in Tbilisi and the Adjara region ...

The scammers had extracted over 800,000 euros from their victims. See photos. Call centers “pretended” to offer investment opportunities in the Gulf – 104 arrests of Arabs in two companies ...