Startups are marketing AI products with lifelike voices to schedule or cancel medical visits and refill prescriptions.

Boris Shvarts founded Pitch Perfect Solutions after noticing problems with traditional call centers. He saw employees ...

TOPEKA, Kan. (WIBW) - Blue Cross and Blue Shield of Kansas (BCBSKS) has been recognized as a national leader in customer service, earning the prestigious Call Center of the Year award from SQM ...

As India's digital transformation accelerates, Call Center Solutions for Small Businesses are becoming an indispensable tool for entrepreneurs looking to scale sustainably while offering fast ...

Improvements in the technology behind voice-based AI bots are making them more prolific and humanlike in phone calls.

LOUISVILLE, Ky. (WDRB) -- Louisville Mayor Craig Greenberg announced a plan Tuesday to invest $600,000 per year to hire medical professional to help in the 911 call center. Greenberg said there ...

Redmond had been indicted in October on federal charges that he failed to pay more than $1 million in employment taxes related to the call center. The indictment announced Wednesday is a ...

It's a customer-centric world. The call center customer experience plays a critical role in how brands build loyalty and trust. As businesses shift toward omnichannel engagement, call centers and ...

A related allegation detailed in the letter said Mercy’s trauma center did not have a call schedule with at least one primary and one back-up surgeon, which is also required of Level II Trauma ...

Regional Head of Financial Services at Infosys, Vivek Dwivdei, outlines the blueprint banks need to navigate the complex future of call centers and optimize customer and employee value.

Dash Voice AI automates scheduling-related phone calls, reducing call center workload and empowering patient self-service Relatient, the leading patient scheduling platform, today announced the ...