Startups are marketing AI products with lifelike voices to schedule or cancel medical visits and refill prescriptions.

The Contact Center Association of the Philippines (CCAP) expects a modest industry growth of 5 percent to 7 percent in 2025, ...

Offline is a new offering that functions as a matchmaking partner between brands and their database of micro-communities.

Redmond had been indicted in October on federal charges that he failed to pay more than $1 million in employment taxes related to the call center. The indictment announced Wednesday is a ...

Accents play a powerful role in shaping perception, building trust and creating a sense of connection between customers and ...

Just a year after release, Activision is "streamlining" and ending support for Call of Duty: Warzone Mobile, ceasing all seasonal content. In a statement, the developer said while it understood ...

The US data center sector faces a variety of trade protectionism issues as it looks to build out and deliver the promise of artificial intelligence. From a construction perspective, the impact of ...

And, we learned some lessons on sort of how to utilize their call center, they have a very sophisticated process where they have call centers and are able to triage calls and how to adjust alerts ...

The meteoric rise of artificial intelligence is not just changing how people do business, it is dramatically changing the demands placed on data centers. As a result of growing AI workflows ...

El escenario quedó listo para Judge en el siguiente episodio, y el líder de promedio de bateo y jonrones de las Grandes Ligas cumplió. Judge recibió un slider del dominicano Carlos Vargas (1-3 ...

Once upon a time, when the CU Events Center first opened its doors, it often was Bart Emery’s chore to fetch musicians from ...