Startups are marketing AI products with lifelike voices to schedule or cancel medical visits and refill prescriptions.

The Contact Center Association of the Philippines (CCAP) expects a modest industry growth of 5 percent to 7 percent in 2025, ...

Boris Shvarts founded Pitch Perfect Solutions after noticing problems with traditional call centers. He saw employees ...

As India's digital transformation accelerates, Call Center Solutions for Small Businesses are becoming an indispensable tool for entrepreneurs looking to scale sustainably while offering fast ...

TOPEKA, Kan. (WIBW) - Blue Cross and Blue Shield of Kansas (BCBSKS) has been recognized as a national leader in customer service, earning the prestigious Call Center of the Year award from SQM ...

Today's call centers offer businesses a wealth of valuable features to help answer customers' calls faster and provide e ...

A Pueblo AT&T call center that opened in 2006 and employed nearly 500 people at its peak is set to close in June. Here's what we know.

Redmond had been indicted in October on federal charges that he failed to pay more than $1 million in employment taxes related to the call center. The indictment announced Wednesday is a ...

LOUISVILLE, Ky. (WDRB) -- Louisville Mayor Craig Greenberg announced a plan Tuesday to invest $600,000 per year to hire medical professional to help in the 911 call center. Greenberg said there ...

It's a customer-centric world. The call center customer experience plays a critical role in how brands build loyalty and trust. As businesses shift toward omnichannel engagement, call centers and ...

Regional Head of Financial Services at Infosys, Vivek Dwivdei, outlines the blueprint banks need to navigate the complex future of call centers and optimize customer and employee value.