A South African man’s TikTok about quitting his call centre job due to its repetitive nature had viewers laughing and sharing ...

Contact centres are booming on the continent despite the rise of artificial intelligence. As it turns out, people want the human touch.

Apple is introducing new AI-powered call screening and “hold assist” features in its latest mobile operating system, iOS 26. In iOS 26, when you receive a call from an unknown number, call ...

The African Transformation Movement has urged the South African government to ban Elon Musk's Starlink service, citing legal violations and threats to national sovereignty amid a controversial ...

Google is testing two UIs for the call answering screen in the Phone app, namely horizontal swipe gestures and single-tap buttons.

Codehesion, voted South Africa’s most trusted software development company, is the preferred partner to work alongside a business’s software development team to ensure success.

South African officials ramped up their calls for a balanced approach to energy transition on Tuesday, arguing that economic development and environmental protection must work in tandem rather ...

Customers expect continuity—your contact center should too. Here's what makes omnichannel essential for modern customer experience.

South Africa calls for worldwide cooperation to address food insecurity Countries worldwide have to work together to address food insecurity, climate volatility, and systemic exclusion, which continue ...

MTN, Lynk make Africa's first satellite voice call using smartphone Molapisi said the call showed MTN's ability to complement its ground-based cell towers and other infrastructure with LEO satellite.

Soon, costly infrastructure may not be the only route to mobile access in South Africa’s (SA’s) most disconnected rural areas. A trial mobile call triumph this week successfully used satellite ...

MTN South Africa and low-earth orbit (LEO) satellite service company Lynk Global carried out a successful technical trial of one of the first satellite-to-mobile device phone calls in South Africa.