Call centers becoming less client-driven? update Contact centers have, in the past decade, made "minimal progress" in being customer-focused, a new global study reveals.

How benefits call centers improve your clients' strategy It's clear there's a disconnect between employers and their teams regarding benefits, but advisors can make a difference.

A federal judge Monday agreed to mercy for a former owner of a Foley call center who admitted to participating in a Medicare ...

Result, say clients: up to 20% lower call center operating expenses, thanks to shorter, more productive calls. "We can derive a great deal from just a few sentences," says Conway, 54.

The equipment needed for your call center will likely depend on your clients' needs. A client that already uses virtual call centers may require you to use a specific software program.

If you are planning to open a new call center, you may be relieved to know that the nascent economic rebound has not yet hit the real estate market. There are many vacant call centers, conventional ...

PORTLAND, Ore. (KATU) — As emerging county data show, most deflection center clients walk away without accepting transport. Members of the Buckman Neighborhood Association are calling foul on ...

Did you know? Beginning in August 2008, the company hired a staff of over 100 agents who help the company's call center clients while working from their home. The Fortune 500 companies that use ...

Blease's new call center eyeing government clients PHOTo / Tim greenway Heather Blease, CEO of SaviLinx, is targeting government contract work with her new call center based at Brunswick Landing.

Quite simply put, desktop virtualization contributes to the all-important bottom line of a call center by lowering costs in several ways. “Desktop virtualization makes a lot of sense to be used in ...