Building organizational capabilities, such as leadership development or lean operations, is a top priority for most companies. However, many of them haven't figured out how to do so effectively.

If, for example, agility is the essential capability for success, we cannot “conjure” it; instead, we must architect the capability bundle bit by bit, ensuring that skills, work processes ...

QUESTION: Does the view that leaders have of lean, (e.g., tactical cost cutting vs. strategic capability building) impact a lean implementation? If so, how? ANSWER: After devoting the first three ...