AWS data center leader Kevin Miller departs the cloud company as Amazon invests billions in data center infrastructure ...

CRN rounds up Nvidia’s biggest news stories of 2025 so far, ranging from its $4 trillion market cap milestone and ongoing ...

Simple2Call Launches New, Fully Compliant AI-powered Contact Center Suite in India, Amid Rising Telecom Crackdowns ...

AMCS Group, an Ireland-based supplier of integrated cloud-based software and vehicle technology for the waste and recycling industry, has appointed Sean Coleman general manager for North America.

The 52 counties honored in this year's awards from the Center for Digital Government are transforming local government with cutting-edge tech while focusing on resident services.

Google has announced plans to make multi-factor authentication (MFA) mandatory for all Google Cloud users by the end of 2025, strengthening its security protocols. The initiative follows Google’s ...

Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy to implement, scalable and often bundles advanced features for ...

Indeed, contact center software is frequently cited as one of the top five priorities in defensive IT budgets. Nice can deploy its CXone solution quickly, in as little as 24 hours in some cases.

In this Breaking Analysis, we focus on Salesforce’s Agentforce and Data Cloud strategies – the twin pillars of its agentic vision – and how they position the company to become what we call ...

Cloudflare’s cloud-based platform is cleaning up the modern internet. Five9 could disrupt the traditional call center market with its cloud and AI services.

Vigneshwaran Jagadeesan Pugazhenthi, a visionary Technology Architect, has profound expertise and a strong foundation in contact center technologies. With a forward-thinking approach to technology ...