The typical call center spends $4,000 hiring a new worker and another $4,800 training him, according to Response Design Corporation. However, these figures do not factor in the indirect costs of ...

Reddit is full of raw, unfiltered feedback from call center workers. The message? It’s not the tech that’s broken. It’s the ...

Their Boss Enforces Unreasonably Strict Metrics, So Call Center Employee Looks For A Smart Way To Improve Their Score. Story by Heide Lazaro • 5mo. Working in a call center can be challenging.

Employees at D.C.’s 911 call center received an email from their boss telling them they’d be eligible for an $800 bonus if they show up for all their assigned shifts in August.

Soon, many patients might initiate contact with the health system not by speaking with a call center worker or receptionist, ...

AI can be used to change humans’ behavior and presentation. Call center employees said in interviews that they knew of, or had heard omnipresent rumors of, or feared, a variety of AI tools.

In a different call center, Kevin Asuncion transcribed medical visits from half a world away, in the United States. You can get used to the hours, he said in an interview last year: 8 p.m. to 5 a.m.