This year, the Charlotte, North Carolina-based lender has added capabilities related to fraud claims and card arrivals, in ...

The Delhi Metro Rail Corporation (DMRC) will conduct its 11th online customer satisfaction survey from July 15 to August 14 to gather feedback from passengers on various aspects of metro services. In ...

Customer feedback is a powerful tool for business growth, and successful entrepreneurs know how to use it effectively. This ...

Mitolyn is a natural weight loss supplement designed to target a hidden cause of stubborn fat—poor mitochondrial health. Based on Harvard research ...

Rocket CRM, a U.S.-based provider of customer relationship management software, has officially launched its enhanced CRM ...

Too many companies collect feedback and stop there. Learn why closing the loop is essential for retention, insights and customer trust. The post Why closing the feedback loop drives better CX outcomes ...

New research from Virginia Commonwealth University challenges the long-held business assumption that companies perform best ...

Long forms, limited payment options and inflexible delivery choices continue to frustrate shoppers, leading to cart abandonment and lost revenue.

Forms and survey tools are one way in which to do this, and while some of the best CRM software may have feedback options built into them, they aren't always configurable or contain bias that ...

Consumer Reports asks, Are you sick of companies giving you bad customer service when you have a problem with billing or product performance? Learn how to get your complaints taken seriously and ...

Want to know why feedback matters in the financial world? Or how QR code forms are the cheat code for efficient feedback collection? This is the complete guide to help you get started. Reasons why ...