Customer intelligence allows you to be proactive rather than reactive. If you know a customer typically makes certain ...

The best companies don’t need to declare a special year of customer focus, because they’ve already designed their business to ...

Online and offline customer contact points, also known as touch points, are business facets that deal with how a company interfaces with its customers.

A study reveals that people exhibiting customer courtesy boost self-esteem and performance among workers, improving overall ...

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Social media was supposed to usher in a golden age of branding. But things didn’t turn out that way. Marketers originally thought that Facebook, YouTube, and Twitter would let them bypass ...

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