Reprint: R0409H Most executives today agree that their efforts should be focused on growing the lifetime value of their customers. Yet few companies have come to terms with the implications of ...

Our Management Tip of the Day newsletter continues to be one of HBR’s most popular newsletters. In this article, we list six of our favorite tips on managing through conflict, covering topics ...

Disney and Universal joined forces in a lawsuit against artificial intelligence image creator Midjourney, alleging copyright infringement. It is the first AI copyright lawsuit from Hollywood giants.

What You’ll Learn The Customer Relationship Management Conference (CRMC) 2025 will take place from June 4–6, 2025, at the Hilton Chicago.

The best CRM software for small businesses combines affordability, scalability, and customer management. These are ZDNET's favorite solutions in 2025.

Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored service to customers.

ServiceNow Inc. today introduced a new customer relationship management platform and two tools that will make it easier for customers to use artificial intelligence agents.

Google's PMax updates include retention goals for lapsed customers, acquisition cost reporting, and automated image enhancements.

The Pittsburgh Paints Company (“Pittsburgh Paints Co.” or “the Company”) today unveiled the Company’s new logo and tagline, symbolizing the Company’s 150-yea ...

Joint journey management: Include your customer input throughout the creation journey. Adapt as needed based on feedback.

Planview continued strong momentum through 2024, marked by customer growth, product innovations and industry recognition.

This article explores the historical evolution, strategic benefits, and future trends of CRM systems, emphasizing their critical role in business strategy.