Discover the essential ingredients for marketing success in Ambi Parameswaran's practical guide, Marketing Mixology, a ...

Frank Meier and Glen Ellyn, Ill. store outshine 294 competitors to claim inaugural titlePlus Games drive record franchisee ...

Moe Abdula, vice-president of customer engineering at Google Cloud, discusses the shift from AI experimentation to production ...

The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

What does it take to actually engineer AI agents to get the best return on investment? A panel of experts provides some unique insights.

This fast-growing customer experience consultancy helps brands thrive through tech-driven, people-first digital solutions.

# It is easy for business owners to become resentful of the businesses for which they had great passion and were prepared to invest a significant proportion of their time, money, and energy. For many, ...

Last week's CX industry event spotlighted products, partnerships, and customers -- and delivered one sweeping message: AI is ...

Customer service is the direct, one-on-one interaction between a consumer making a purchase and a representative of the company that is selling it.

When service becomes a true focus, people can and will unite around the shared objective of delivering excellence – and business results are usually significantly improved when there is a shift ...