So what does great customer service look like during a crisis? Today, social distancing and low inventory on high-demand items have made for subpar in-store shopping experiences.

User ratings, typically depicted in the form of stars ranging from one to five, are a quantifiable measure of customer satisfaction and experience with a product or service. They provide a quick ...

5 Ways to Deliver 5-Star Service From the World’s No. 1 Customer Service Turnaround Expert I must admit that I’m a bit envious of Micah Solomon, because he seems to have the most fun with his ...

In essence, companies from all corners of the economy are looking to the hospitality industry — especially the luxury hotel brands — as the North Star of customer service.

Consistently providing five-star customer service is a challenge for many businesses. It involves offering a good experience to customers and having a well-trained team handling such interactions ...

With deeper data-driven insights, Silver Star’s customer service representatives (CSRs) increased their first call resolution rate 83 percent while reducing unnecessary truck rolls by 41 percent ...

Practices with five-star customer service have a great advantage, as they can differentiate themselves from all others. This makes it easier to attract new patients, acquire excellent reviews, ...

The South Dakota Department of Tourism has recognized the Rocky Point State Recreation Area among 129 businesses and organizations in 44 communities for their outstanding customer service efforts.