The Microsoft co-founder’s stint in customer service was a publicity stunt, but also a good reminder to leaders to spend more time in the trenches.

Calgary’s trusted family-owned electrical company recognized for outstanding service, safety, and customer satisfaction.

Lone Wolf Exteriors has announced that it’s expanding its services to the Austin metro area, which includes cities like Round ...

Lone Wolf Exteriors, a respected company in the Dallas-Fort Worth region, is broadening its services to the Austin metro area ...

Breaking up is hard to do. A year ago, US grocery giant Albertsons was set to merge with rival Kroger to create a powerhouse in the market. That liaison didn’t survive under regulatory scrutiny and ...

DALLAS–FORT WORTH, TX / ACCESS Newswire / July 14, 2025 / ABC Plumbing, a trusted family-owned company with over three ...

AI is driving a new wave of CCaaS market growth. NICE, Genesys and Amazon Connect lead the seat count — but the game is ...

The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain ...

Hyatt cut 30% of US customer service staff, affecting ~300 roles amid industry shift to AI automation for cost savings.