The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain ...

A Microsoft executive offers insights on how leaders can make sure their organizations thrive in an ever changing world.

A study reveals that people exhibiting customer courtesy boost self-esteem and performance among workers, improving overall ...

A Ghanaian proverb says that the one who charts a path does not see when there is a deviation, but those observing can see ...

Marc Benioff has made Salesforce 'Customer Zero' in exemplifying the Digital Labor concept. Here's how it's working in ...

Marc Benioff says Salesforce’s 9,000 A.I. agents now match humans in output and will transform hiring across industries.

No matter the enterprise tech du jour, analyst relations is a constant. But is analyst relations truly serving customers, or ...

Crypto scams drove most U.S. internet-crime losses in 2024, totaling $9.3B. Older adults lost nearly $2.8B, often to fake ...

If you’re diving into the world of startups, then you probably heard about Entretech.org but maybe you don’t really know what all the fuss is about. Well, ...

Washington Nationals interim general manager Mike DeBartolo and interim manager Miguel Cairo are ready to try to turn around an organization that’s had the second-worst record in the majors ...

The success of Hebbia's approach has implications for the broader enterprise AI market. While chatbot platforms continue to proliferate ...