The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain ...

Capital One's head of AI foundations explained at VB Transform on how the bank patterned its AI agents after itself.

A Microsoft executive offers insights on how leaders can make sure their organizations thrive in an ever changing world.

A study reveals that people exhibiting customer courtesy boost self-esteem and performance among workers, improving overall ...

A Ghanaian proverb says that the one who charts a path does not see when there is a deviation, but those observing can see ...

Marc Benioff has made Salesforce 'Customer Zero' in exemplifying the Digital Labor concept. Here's how it's working in ...

Marc Benioff says Salesforce’s 9,000 A.I. agents now match humans in output and will transform hiring across industries.

Woori Bank has integrated its personal customer product development and marketing organization into the Personal Product ... In addition, a Corporate Synergy Team will be established under the ...

No matter the enterprise tech du jour, analyst relations is a constant. But is analyst relations truly serving customers, or ...

Having the majority of its operations in one location has clear business advantages. If a product needs to be retooled, VMAC ...

Despite a rapidly changing business environment, many procurement teams are locked in organizational silos that were ...