A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel ...

Whether it’s new grant requirements, updated privacy laws or refinements to the mission, board members, employees and ...

A Microsoft executive offers insights on how leaders can make sure their organizations thrive in an ever changing world.

Responding to the ever-changing e-commerce scene by utilising deep learning models for CLV forecasting in a variety of contexts. Client lifetime value is an important KPI for companies since it shows ...

Capital One's head of AI foundations explained at VB Transform on how the bank patterned its AI agents after itself.

What Is the Meaning of Organizational Structure?. Organizational structure is a system used to define a hierarchy within an organization. It identifies each job, its function and where it reports ...

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How Much Does a Customer Service Representative Make? Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% ...

You read that right. Earlier today, The Trump Organization announced the launch of Trump Mobile — a mobile phone service and a Trump-branded smartphone.