Amazon S3 on MSN

The Donna Drake Show on CALL CENTER MAKEOVERS with EXPERT CONSULTANT LAURA SIKORSKI

Donna welcomes Laura Sikorski, Founder of Sikorski-Tuerpe & Associates and nationally known as The Call Center Makeover Expert. With decades of experience, Laura specializes in transforming ...

Your Competitors Are Already Using These 4 Customer Service Strategies — Are You?

Here are the core strategies I’ve used as a founder and CEO to build and maintain an award-winning service at scale — an ...
TMCnet

Stop Repeating Yourself: Building Frictionless Omnichannel Customer Experiences

Deliver consistent omnichannel CX by unifying customer profiles, orchestration and knowledge, and using call center QA to ...

The best AI customer service chatbots for businesses

To determine the best AI chatbots for customer service, CNBC Select analyzed over a dozen services. We narrowed down our ...
TMCnet

Metrics That Matter: Tracking Call Center Productivity the Smart Way

Running a call center is about more than just answering phones. Every call, every second of talk time, and every interaction ...