Donna welcomes Laura Sikorski, Founder of Sikorski-Tuerpe & Associates and nationally known as The Call Center Makeover Expert. With decades of experience, Laura specializes in transforming ...

Here are the core strategies I’ve used as a founder and CEO to build and maintain an award-winning service at scale — an ...

Deliver consistent omnichannel CX by unifying customer profiles, orchestration and knowledge, and using call center QA to ...

To determine the best AI chatbots for customer service, CNBC Select analyzed over a dozen services. We narrowed down our ...

Running a call center is about more than just answering phones. Every call, every second of talk time, and every interaction ...

In the past, customer service looked like this: If you were a big company, you could afford enterprise-grade technologies. And if you were a mom-and-pop shop, you were left to chitchat at the register ...

MEMPHIS, Tenn. — WREG Investigators got a look at an exclusive video of what Memphis police watched unfold in real time at their downtown command center. “The staff can select a number of cameras.

Two Republican politicians have called on social media companies including X and Facebook to remove any graphic videos of the fatal shooting of conservative activist Charlie Kirk at Utah Valley ...

Rep. Anna Paulina Luna (R-FL) demanded on Wednesday that Elon Musk‘s X and other major social media platforms remove the graphic videos of Charlie Kirk’s assassination at a Utah university event. “I ...

HOBOKEN, N.J.--(BUSINESS WIRE)--NiCE (Nasdaq: NICE) today announced that Gartner has recognized NiCE as a Leader in the 2025 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) report. NiCE ...

The Social Security Administration’s acting inspector general has opened a review of the agency’s call center wait times and its ability to deliver services to Americans. The investigation was ...

Goldman CEO on Trump's call for semiannual earnings reports: 'I didn't know it was something I needed to think about' Goldman Sachs CEO David Solomon said he hasn't landed on a firm view about whether ...