In highly regulated sectors like pharmaceuticals, food and beverage, and consumer goods, poor quality can mean more than lost ...

Improvement interventions should never be designed without implementation in mind. Researchers could explore whether using an integrated QI/IS model improves alignment between contextual analysis, ...

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

Their session, Leverage Live Data to Inform Quality Improvement Strategies, will take place on Tuesday, April 8, 2025, from 2:15pm – 3:15pm ET.

The National Institutional Ranking Framework (NIRF) is not only a reflection of an institution’s overall performance but is also a tool for self-assessment, introspection and quality improvement ...

Andwell Health Partners, a Maine-based provider of home care, hospice and behavioral health services, recently made a significant investment in its quality assurance and performance improvement (QAPI) ...

The new Hospice Outcomes and Patient Evaluation (HOPE) tool officially launches in less than a year, so now is the time to begin modifying operations and training staff to adapt to the new quality ...

They measure performance in areas such as customer satisfaction, revenue growth and operational efficiency. The following examples illustrate different ways to use OKRs and KPIs: OKRs aim for bold, ...

For some nursing homes, quality assurance and performance improvement (QAPI) meetings serve merely as a checkbox for requirements, but they haven’t driven changes to improve care quality outcomes. On ...

Each facility must also establish a quality assurance and performance improvement (QAPI) program and develop and implement appropriate plans of correction.