USA TODAY called the customer service lines of the largest U.S. airlines on Wednesday, June 2, in the afternoon and found waits as long as eight hours and 31 minutes at Delta.

Learn simple and smart ways to improve customer hold times.Being put on hold has become the norm in today's business environment. To avoid it becoming a frustrating experience for your customers, ...

Years of complaints about billing mistakes and hours-long customer-service hold times have prompted San Diego officials to make sweeping changes to the city’s Water Department.The changes inc… ...

If hearing this prerecorded message instantly sets your nerves on edge, you’re not alone. Fonolo, a provider of cloud-based call-back solutions, recently released its list of the worst hold time ...

Please hold. Got a question about ... Hold, please. Americans are suffering from a culture of crummy customer service: ... Unsurprisingly, the most cited complaint is long wait times, ...

Hours-long customer-service hold times have shrunk to a record-low 69 seconds on average, while significantly fewer customers are getting hit with surprise cumulative bills as high as $2,000.

Taxpayers who called the IRS had an average wait time of four minutes this tax season compared to 27 minutes a year earlier, the agency said Monday.

Student loan borrowers running into customer service issues as payments resume 03:37. ... borrowers are facing myriad problems including long hold times for help and inaccurate billing statements, ...

Learn simple and smart ways to improve customer hold timesBeing put on hold has become the norm in today's business environment. To avoid it becoming a frustrating experience for your customers, there ...