The Social Security Administration has stopped publishing key customer-service metrics, which will make it more difficult to track whether performance is improving or eroding over time.

The survey also found that 78% of UK consumers expect better customer service when prices go up — rising to 84% among those aged 55 and over, and 89% in Cardiff.

The agency said it is temporarily reassigning about 1,000 customer service representatives from field offices to work on the ...

The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

The Social Security Administration is providing less information about caller wait times. Critics complain it's misleading ...

LONDON, June 19, 2025 -- (BUSINESS WIRE)--British consumers have lost patience with long hold times — and they want companies to pay the price. That’s the findings of a new Streetview survey by 8x8, ...

‘Stop hiring humans’: Customer service under threat as robots take hold Long-held fears over the rise of AI workers are no longer the stuff of science-fiction ...

8x8’s survey of 2,000 UK adults reveals a clear demand for better customer service: 62% support fines for poor call handling 66% of men back penalties vs. 59% of women ...

The Social Security Administration is providing less information about caller wait times. Critics complain it's misleading ...

Keep your phone presence modern and memorable! Use these best practices for on hold messages to improve caller experience and ...