As competition for the prestige beauty shopper grows more fierce, Nordstrom is aiming to kill its competitors with kindness — or rather, service. Facing an increasingly discerning set of ...

Nordstrom Local, which opens next month in West Hollywood, will offer personal stylists. The retailer believes the streamlined experience reflects the way many people want to do their shopping now.

Nordstrom-owned Trunk Club is launching a personal styling service for women this fall that will handpick a selection of clothes and ship it directly to your door. The Seattle-based department ...

Jim Nordstrom, one of six members of the fourth generation of Nordstroms appointed to co-presidency in 1995, recalls his grandfather, Elmer Nordstrom, stressing the importance of customer service ...

Nordstrom Local is new store in West Los Angeles that has no inventory. It is a service store that includes curb-side pick up. Trunk Club and other services are there. Great new concept!

Picture this: You walk into a large, easy-to- navigate clothing store, and in the department of your choice, salespeople actually approach you and ask if they can help. Yeah, right here. In Connect… ...

A new Nordstrom service hub opened in Newport Beach on Friday, the first of two such service hubs announced in late October. Another hub is planned for Manhattan Beach and is expected to open in ...

The Nordstrom retail customer experience: The Seattle-based retailer's expert customer service lessons, via customer service speaker and consultant Micah Solomon.