With tariffs looming large over an already tough retail landscape, Dean Tarpley of Celonis asks how Process Intelligence can ...

One crucial segment has remained largely absent from the Artificial Intelligence discourse: frontline retail workers.

Dezign Format is seeking to list on SGX's Catalist board. The company lodged its preliminary offer document on June 30. The ...

The Social Security Administration says it has cut the time it takes to answer calls and reduced a backlog of disability ...

When customers feel like they belong, relationships deepen, engagement increases and long-term value follows. Engagement is ...

Predictive loyalty reduces friction: A refill arrives or a voucher appears at the right time. But this precision can feel ...

The retail sector is at a crossroads. At a time when products and prices can often be easily matched, it is increasingly the customer experience that sets brands apart.

Digital journeys must guide users effortlessly from discovery to checkout, while fostering trust, loyalty and long-term ...

Bill Kroner, the 69-year-old owner of Kroner's Hardware, is set to retire after nearly six decades in the business. He hopes ...