One crucial segment has remained largely absent from the Artificial Intelligence discourse: frontline retail workers.

Dezign Format is seeking to list on SGX's Catalist board. The company lodged its preliminary offer document on June 30. The ...

At a conference in mid-May, Brie Carere, FedEx’s chief customer officer, said that the company’s customers quickly paused shipments over the Pacific to wait for a clearer portrait of the ... Rival ...

The Social Security Administration says it has cut the time it takes to answer calls and reduced a backlog of disability ...

The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain ...

A study reveals that people exhibiting customer courtesy boost self-esteem and performance among workers, improving overall ...

Brands must now adapt their retail customer experiences to reflect what customers value most as we enter the post-COVID-19 era.

The retail sector is at a crossroads. At a time when products and prices can often be easily matched, it is increasingly the customer experience that sets brands apart.

Digital journeys must guide users effortlessly from discovery to checkout, while fostering trust, loyalty and long-term ...

Hyatt cut 30% of US customer service staff, affecting ~300 roles amid industry shift to AI automation for cost savings.

Optimize end-to-end warehouse processes to increase performance, efficiency and service levels. Effectively manage inventory across a vast network to reduce costs and improve customer service.

Australia's largest supermarket chain Woolworths on Friday announced plans to close its majority-owned customer website MyDeal by the end of September, in an effort to reduce operating losses in ...