SAP announced Thursday that customers would once again have a choice of support options. ... Along with the shakeup to its support structure, SAP also announced a series of organizational changes.

SAP has more than 30,000 small and midsize customers, accounting for more than 70 percent of its customer base and more than $1.4 billion in yearly software sales, according to the company.software ...

SAP said Thursday that it would once again offer customers a choice of application support tiers, in a stunning reversal of a decision that had rankled many customers worldwide. In 2008, SAP ...