So, we lower the bar because we’ve learned to protect ourselves. Expectations, after all, are just hope wearing a coat of assumptions (which are often ill-considered). We believe that they are under ...

Can Neuralink’s Blindsight brain chip really help the blind see? Explore the tech, trials, and reality behind Musk’s ...

Agentic AI has the potential lifecycle to upgrade automation dramatically, but I'm not convinced RPA vendors are paving the way to use it effectively.

Words of encouragement Navigating hyperscale cloud is complex. Discovering that the reality of these environments can be wildly different from initial expectations is common. The good news is that ...

Insurance Car Insurance How to Balance Your Insurance Expectations vs the Reality Just because you have an insurance policy doesn't mean that you're totally covered in the event something bad happens.

These examples might seem simple, but every customer has a unique emotional journey shaped by expectations versus reality. A well-constructed EJM helps retailers identify where those moments of ...

With midterm madness finally past us, it is time to celebrate by going all out this Homecoming weekend and making it the best you will ever remember—or not remember. The routinely lackluster school ...

But customers’ changing expectations make it more complicated for customer support representatives to keep people satisfied and create a positive customer experience (CX).

Opinions Lacy Litten: Expectations vs. Reality in Public Service and Leadership by Lacy Litten July 30, 2024 | 1:00 pm Click to email a link to a friend (Opens in new window) Email ...