Upwork reports growing demand for AI, data science, finance, consulting, coding, customer service, and creative roles by 2025 ...

The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain ...

Laura Kendrick Lope has joined the staff at Aspire Credit Union as a member service representative. According to Aspire, ...

New research and high-profile failures reveal AI in customer service often creates more work and damages trust, challenging ...

Great customer service training can help agents turn everyday interactions into memorable experiences and set your brand apart from the competition. Future skills focus. Equip customer service ...

Compassion Compassion should be a core principle in customer service training. Understanding and addressing customer emotions fosters trust, leading to positive experiences and loyalty.

Consumer Reports shares advice on getting great customer service, showing you how to reach a rep by phone and have your problems solved.

Providing great customer service is an important key to the success of any business. Check out this infographic from Customer Service Heroes, and find out how to best serve — and retain — your ...

Customer experience can no longer be driven by the frontline sales representative or even a dedicated customer experience team — everyone in your organization has a role to play.

This is because good customer service combines skills that must be cultivated and honed. Customer service representatives must also be willing to improve and add to these skills continuously.

Starting with the hard skills that every customer service representative needs to possess to offer great customer service, there are several technical skills that your customer service team needs to ...