News

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.
According to reports, Microsoft says it not only saved money, but increased employee and customer satisfaction as well with ...
Reddit is full of raw, unfiltered feedback from call center workers. The message? It’s not the tech that’s broken. It’s the ...
The state’s 911 tech management authority is deploying a new tool from Motorola Solutions that could ease burdens for call ...
From clearing up garbled speech on 9-1-1 calls to providing victims with automated investigation updates, artificial ...
While unicorns and IPO-bound giants steal the spotlight, StartupMafia showcases emerging platforms tackling real-world ...
Microsoft announced that integrating AI into its customer support and engineering operations has led to cost savings ...
My new series, The AI Advantage in Telco, explores how AI is becoming the strategic brain behind telecom’s most critical ...
Discover how AI-driven speech analytics is revolutionizing call centers by enhancing customer experience, improving agent ...
Entrepreneurs tend to start using new technology long before fully understanding its impact on us, or our employees.
The 52 counties honored in this year's awards from the Center for Digital Government are transforming local government with cutting-edge tech while focusing on resident services.
Go inside the NBA Replay Center in Secaucus to see how crucial calls are reviewed and what happens during a replay review.