Google will now let everyone in the US call local businesses using AI. The feature, which is now available in Search, allows ...

Experts, lawyers, and tech workers disagree on what Microsoft's layoffs mean for the tech industry and beyond.

Soon, many patients might initiate contact with the health system not by speaking with a call center worker or receptionist, ...

A new referral tool from the Louisville nonprofit St. John Center can be an alternative to calling 911 or Metro311 on people ...

Deo circles back to the common theme at AWS. “Speed is our advantage,” he says, echoing AWS Chief Executive Matt Garman’s mantra. “We have to deliver hardware, cost controls, guardrails and creativity ...

AI is driving a new wave of CCaaS market growth. NICE, Genesys and Amazon Connect lead the seat count — but the game is ...

The state’s 911 tech management authority is deploying a new tool from Motorola Solutions that could ease burdens for call ...

According to reports, Microsoft says it not only saved money, but increased employee and customer satisfaction as well with ...

From clearing up garbled speech on 9-1-1 calls to providing victims with automated investigation updates, artificial intelligence can make police interactions with the public ...

While unicorns and IPO-bound giants steal the spotlight, StartupMafia showcases emerging platforms tackling real-world ...

The 52 counties honored in this year's awards from the Center for Digital Government are transforming local government with cutting-edge tech while focusing on resident services.

Microsoft’s chief commercial officer Judson Althoff noted AI has been so useful that Microsoft was able to save more than $500 million last year in its call center alone.