Soon, many patients might initiate contact with the health system not by speaking with a call center worker or receptionist, ...

Deo circles back to the common theme at AWS. “Speed is our advantage,” he says, echoing AWS Chief Executive Matt Garman’s mantra. “We have to deliver hardware, cost controls, guardrails and creativity ...

The state’s 911 tech management authority is deploying a new tool from Motorola Solutions that could ease burdens for call ...

According to reports, Microsoft says it not only saved money, but increased employee and customer satisfaction as well with ...

From clearing up garbled speech on 9-1-1 calls to providing victims with automated investigation updates, artificial intelligence can make police interactions with the public ...

While unicorns and IPO-bound giants steal the spotlight, StartupMafia showcases emerging platforms tackling real-world ...

Microsoft’s chief commercial officer Judson Althoff noted AI has been so useful that Microsoft was able to save more than $500 million last year in its call center alone.

CRN rounds up 10 of the hottest collaboration tools from the industry’s collaboration giants, to the UCaaS and CCaaS ...

My new series, The AI Advantage in Telco, explores how AI is becoming the strategic brain behind telecom’s most critical ...

Go inside the NBA Replay Center in Secaucus to see how crucial calls are reviewed and what happens during a replay review.

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

Discover how AI-driven speech analytics is revolutionizing call centers by enhancing customer experience, improving agent ...