3 Ways Startups Can Put Customer Satisfaction First Use these strategies to put your customers at the forefront and fuel your business growth from inception to market success.

My 26 minutes on hold did get me thinking, though. It’s a reality of many businesses that we have to make customers wait when they call, so how can we do it well and not sour the relationship?

October 7th is CX Day. CX Day is a global initiative by the CXPA to celebrate great customer experience and the professionals that make it happen. Follow hashtags #CXDay and #iheartcustomers for ...

A guide on how to coordinate mail post office, UPS, and more before heading out. Among the list of to-do's before leaving for a long vacation, coordinating your mail may be the most important ...

12 Ways to Annoy a Customer By Christopher Elliott Updated on: June 8, 2011 / 10:09 AM EDT / MoneyWatch Your customers are annoyed. Very annoyed.

How to Put Your Customers on Hold In a post at the Neuromarketing blog, Roger Dooley recalls trying to minimize wait times when his company oversaw a small call center.

Learn 10 ways how dynamic stability can inform your strategy, leadership style, and put the customer back in the center of your company.

Price increases that are well executed, however, can help companies hold on to loyal customers and even gain new ones in the future. Here’s how to boost your prices and keep your clients. Be honest.

Don't call your airline. You'll probably be on "hold" forever, according to new research by FastCustomer, a customer service technology provider. Five of the 10 companies with longest wait times ...

Do you know how to put an iPhone call on hold? Well, before I learnt this trick, me neither. After all, it isn't the 80s anymore, so I thought call holding was only really done by people working ...

Starbucks is in trouble. Can we blame it on those picky customers who hold up the line? | Opinion Story by Stephanie Finucane • 9m ...

A casting director explains what it means when an actor is put on hold or "on avail" after an audition—and why it's actually a good thing.