A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel at matching customer communication styles.

Grok’s recent antisemitic turn is not an aberration but part of a pattern of AI chatbots churning out hateful drivel.

AI-generated content — true and otherwise — is taking over the internet, providing training material for the next generation of LLMs, a sludge-generating machine feeding on its own ...

A new Stanford University study reveals significant concerns about AI-powered therapy chatbots, finding they may reinforce ...

Your child’s phone is a portal into their world: friendship drama, romantic relationships and school worries all play out on ...

But after the chatbot developed by Elon Musk’s start-up xAI ranted for hours about a second Holocaust and spread conspiracy ...

Chatbots have existed for some years but ChatGPT is viewed as a significant improvement in the intelligibility, fluidity, and thoroughness of prior models. ChatGPT has numerous potential uses.

As the uncontrolled and unapproved use of unvetted AI tools such as ChatGPT soars, so too does the risk that company secrets ...

However, ChatGPT, Copilot, Deepseek and Meta AI failed to mention that if you enroll in a Medicare Advantage plan and later want to switch to original Medicare, you can be rejected for a Medigap plan ...

Commercial therapy chatbots like 7cups and Character.ai perform worse than base models and lack proper oversight ...

EDUCATION is undergoing a significant transformation with the rise of artificial intelligence. Classrooms are beginning to test and use AI-powered tools. Students are turning to chatbots not just for ...

Missouri’s attorney general is trying to force AI companies to make their chatbots give partisan answers. Will they fight ...