A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel at matching customer communication styles.

Grok’s recent antisemitic turn is not an aberration but part of a pattern of AI chatbots churning out hateful drivel.

AI-generated content — true and otherwise — is taking over the internet, providing training material for the next generation of LLMs, a sludge-generating machine feeding on its own ...

But after the chatbot developed by Elon Musk’s start-up xAI ranted for hours about a second Holocaust and spread conspiracy ...

Chatbots have existed for some years but ChatGPT is viewed as a significant improvement in the intelligibility, fluidity, and thoroughness of prior models. ChatGPT has numerous potential uses.

It's the revolutionary new technology that is transforming the world of work.Generative artificial intelligence (AI) creates, ...

However, ChatGPT, Copilot, Deepseek and Meta AI failed to mention that if you enroll in a Medicare Advantage plan and later want to switch to original Medicare, you can be rejected for a Medigap plan ...

Missouri’s attorney general is trying to force AI companies to make their chatbots give partisan answers. Will they fight ...

If you’re using ChatGPT but getting mediocre results, don’t blame the chatbot. Instead, try sharpening up your prompts.

Borrowing the name of a video game cybervillain, Grok then announced “MechaHitler mode activated” and embarked on a ...

Tech giants including Amazon and Microsoft restructure their workforce as artificial intelligence transforms industries, ...

Missouri Attorney General Andrew Bailey, a Republican, called AI responses to be just “the tip of the iceberg” of what he ...