Soon, many patients might initiate contact with the health system not by speaking with a call center worker or receptionist, ...

CBI's Operation Chakra V dismantles a transnational tech support scam targeting UK, Australia. Over £390,000 lost in UK, two ...

Go inside the NBA Replay Center in Secaucus to see how crucial calls are reviewed and what happens during a replay review.

Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy to implement, scalable and often bundles advanced features for ...

Motorola Solutions, Inc. (NYSE:MSI) is one of the 10 Best 52-Week Low Tech Stocks To Buy According to Analysts. On June 23, Motorola Solutions, Inc. (NYSE:MSI) announced the launch of VESTA Hybrid, a ...

A VoIP lets your business make and receive calls using the internet rather than a legacy phone system. This article looks at the best VoIP software providers, as well as their features and cost.

Curious about the benefits of call centers for your business? Call centers are essential for improving customer service, boosting efficiency, and reducing operational costs. This article will ...

From self-service to sentiment analysis, this guide covers the benefits, challenges and top platforms in contact center automation.

Choosing the Right Call Center Software: What to Look For In today’s fast-paced business world, your call center is often the first touchpoint between your brand and your customer. That means your ...

PHILADELPHIA, PENNSYLVANIA / ACCESS Newswire / February 11, 2025 / Advanced Call Center Technologies (ACT), a 100% employee-owned global leader in customer experience and business process ...

Which call recording solution is best for your business? Learn about top solutions and key features like security, compliance, integration, and scalability.