A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel ...

Agent AI could reshape how UK financial institutions deliver inclusion, trust, and empathy in a digital-first era explains Dr ...

Key Takeaways AI is deeply integrated into SaaS tools, automating tasks and enhancing user experiences.AI chatbots and ...

Amjad Al Sabbah of Sprinklr, and Francoise Russo of Aramex share how they are enabling hyper-personalised, AI-powered customer journeys ...

AI is great for improving productivity, but many Brits are concerned that AI doesn't understand emotional tone or sensitive ...

The financial service industry is embracing artificial intelligence (AI) tools such as generative chatbots and interactive ...

UK consumers are among the most sceptical in EMEA region when it comes to AI's ability to deliver empathetic customer service ...

Here are some compelling reasons why increasing your AI skills is important, especially in Ghana's changing job market: AI is ...

AI chatbots are everywhere. You see them on websites, in customer service, and even in some retirement facilities. But lately ...

Explore how AI is enhancing WhatsApp and RCS, driving personalization and growth in customer engagement for businesses ...

Zendesk’s AI-first approach aims to resolve 80% of customer issues automatically, while changing pricing, voice support, and ...