A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel ...

Customers contact companies regularly to purchase products and services, inquire about orders, make payments and request ...

Key Takeaways AI is deeply integrated into SaaS tools, automating tasks and enhancing user experiences.AI chatbots and ...

There’s no question that chatbots bring considerable advantages, but this efficiency comes at a cost due to their inability ...

Companies are increasingly routing customers to chatbots. New research looks into whether customers prefer human or chatbots agents more, and under which circumstances.

Amjad Al Sabbah of Sprinklr, and Francoise Russo of Aramex share how they are enabling hyper-personalised, AI-powered customer journeys ...

The financial service industry is embracing artificial intelligence (AI) tools such as generative chatbots and interactive ...

Here are Salesforce's three best practice recommendations for every organization integrating AI into their service approach.

Interview with C5i’s Jayachandran Ramachandran shares how agentic AI is driving smarter, scalable automation across ...

Specifically, how do their chatbots compare to human agents in terms of efficiency and customer satisfaction? Only if the metrics exceed a certain threshold should companies consider using chatbots.

La Center, WA / Syndication Cloud / July 08, 2025 / LeadMaker Media   Key Takeaways AI agents are streamlining lead ...

UK consumers are among the most sceptical in EMEA region when it comes to AI's ability to deliver empathetic customer service ...