DALLAS–FORT WORTH, TX / ACCESS Newswire / July 14, 2025 / ABC Plumbing, a trusted family-owned company with over three ...

Key Facts: Press Ganey Forsta is acquiring InMoment to accelerate innovation and strengthen its leadership in customer experience (CX) technology and expertise across industries.

TROY, Mich.: 13 March 2025 — Customer satisfaction with the dealer service experience remains strong for a second consecutive year, yet long wait times for appointments, communication shortfalls and ...

Customer service and customer support are crucial aspects of the customer experience. Done right, they foster customer loyalty, word-of-mouth referrals, and more recurring revenue.

Because they have direct interactions with customers on a daily basis, a company’s customer service team plays a large role in that organization’s success. Quality customer service will not ...

Here's how you can enhance customer service by cross-training representatives in various areas of expertise.

The automotive marketplace constantly evolves, and franchised new car dealerships must adapt to stay competitive. One of the most crucial aspects of a dealership’s success is its service drive.

On the other hand, in the country 78% of customer service areas plan to increase their investment in integrated and accessible data. Likewise, a significant 81% of professionals in the sector affirm ...

The language service providers surveyed rated the most important skills for employees over the next 3 years to be service orientation and customer service – selected by 38% of respondents – followed ...