"It really gives people hope," said North Central Mental Health Services, Inc.'s 988 and suicide prevention services director ...

A penny for the thoughts of our thankless call center workers. Long have they had to endure indignant customers fuming at them for problems beyond their control. Now they must suffer accusations that ...

When you call a 1-800 number, you’ll often end up speaking to someone in the Philippines. Call centers are a huge part of the country’s economy, employing more than a million people. In recent years, ...

Artificial intelligence tools like ChatGPT and Claude are set apart from search engines thanks to their chat component.

KC call center adjusting to elimination of LGBTQ '988' service Trump administration cutting program, citing budget issues ...

fromThe Mark Cuban Heroes Basketball Center is hosting a second edition of its Open Model and Talent Call Saturday July 12, 2025. The event is free and open to the public. Check in begins at 9 ...

Artificial intelligence cannot work efficiently in call centers Artificial intelligence systems experience serious problems, especially in the process of converting speech to text. The study stated ...

Publisher Shueisha Games and developer Acrobatic Chirimenjako have released the second trailer for spirit adventure game Schrodinger’s Call.

Discover how AI-driven speech analytics is revolutionizing call centers by enhancing customer experience, improving agent performance, and ensuring compliance.

Inside Call Center Coach: AI workflows, custom apps, and coaching transform leadership expectations into daily execution — building a competitive advantage others can’t replicate.